FAQs

Rob Alberti Event Services – FAQs

At Rob Alberti’s Event Services, we are always here to answer your questions via email, text, or give us call.  Below, we’ve provided some of the normal questions that our clients have for us.  If you have specific questions, please don’t hesitate to contact us and we can walk you through all the details.

Rob

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Rob Alberti Event Services: Covid-19 Update – Celebrate With Safety

We are focused on the health and safety of our team, families as well as our couples and their guests.

Here are the steps we are taking at every event we are at so we can celebrate with safety:

DJs will strive to set up as far away as possible from guests and practice social distancing where possible

Music requests can be taken through our online request system – scan the QR Code and send requests right from your phone!

Any staff that is sick or does not feel well will remain at home until cleared to return to work

We are monitoring the various state and local regulations as they apply to our industry and your wedding plans and are planning on being vaccinated as soon as allowed.

Love is not canceled

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Q: Where are you located?
A: Our office is in Westfield, MA but our DJ staff are located throughout the MA/CT/RI region.

Q: What geographic areas do you cover? 
A:  We typically cover the entire MA/CT/RI state regions, although we play in neighboring states by request.  (NY, VT, NH, NJ)  We are also equipped to handle destination events (We have played as far away as CA and Mexico). See Typical Areas That We Cover.

Q:  How far in advance should we book our DJ?  
A:  Our most requested DJ’s tend to be booked for key dates at least a year or more in advance.  Once you have your event date/time and location picked out – you should be locking in your entertainment.  Remember, there are only 24 prime wedding days each year.  

Q:  Do you personally DJ events?
A:  Yes – I am one of approximately 8 DJs that we have on staff.

Q:  What makes you different than the rest of the disc jockey companies in the area?  
A:  It’s our customer service, our attention to the little details, and our extensive background in creating the perfect party atmosphere that sets our extraordinary entertainers from the “I want to be a DJ” in the area.  We do not rely on Cheesy DJ antics or canned routines at our events.  We personalize each and every event that we do.  Our parties are unforgettable, and our customer service is second to none.  Just take a look at our rave reviews online, and our social media and compare them to the competition.  You can see the difference.  You can hear the difference.  You will remember the difference.  Don’t risk the success of your event with something less than extraordinary. LEARN MORE ABOUT THE DIFFERENCES HERE

Q:  How would you describe your style?  
A:  We are “Classy but fun DJs”. We are not just going to sit there and push play. You won’t hear us talking between every song or see us out on the dance floor teaching line dances. We are there to get the ball rolling and energize the crowd as needed (with our subtle crowd manipulation techniques), but once things get started – we let the party and energy grow by blending the right mix of music to keep everyone up and dancing.

Q:  Can we come see you perform?  
A:  As most of our performances are at private functions (dances, weddings, etc) as opposed to public events (Bars, etc.) we cannot invite you to come “peek” in on us.  The best thing to do is to set up a time to meet/talk with your entertainer.  You will get a better feel for what we are like as opposed to looking in on someone else’s event.  You can also check out our DJ Staff bio’s and our mixcloud recordings of us doing introductions and mixing sets of music.

Q:  Will you take guest requests?  
A:  Yes.  (If you want us to) You can specify songs that you would like to hear as well as things that you do not want to have played.  You set the guidelines.  We will work with you no matter what your musical tastes are.

Q:  What if our submitted playlist has music that you don’t own?
A:  We will obtain legal copies before your event.  All our music is licensed through DJ-specific sources online.  No matter what your style, we will make sure to create the perfect soundtrack for your event.

Q:  How do we comunicate the music we want to our DJ?
A:  Spotify has made it even easier for you to create playlists right from your phone and then you just share those playlists with your wedding DJ and we will make sure to have the music integrated into our system for your wedding day.

Q:  What time will you arrive to set up for my event?  
A:  We typically arrive a minimum of 1 hour ahead of the contracted start time (guest arrival) to allow for set up and preparation.  (Even earlier if we are doing ceremony, lighting or photo booth in addition)

Q:  Do you also provide music and microphones for our ceremony?  
A:  We have dedicated sound systems specific for your ceremony needs with multiple microphones – this can be added to any of our packages.

Q:  How do I reserve a disc jockey for my event?  
A:  Sign the agreement letter electronically through Honeybook (our online portal) and pay a small deposit online (or mail in check, Paypal or Venmo also accepted).  

Q:  When do we start working on the final details for our wedding? 
A:  We will start sending you our proprietory wedding planning forms and music lists starting about 5 months prior to your wedding. Our goal will be to meet with you about 3 months prior to start nailing down details with you, but we can meet or talk details anytime you want. Our detail meetings can be virtual video calls, via phone or in person.

Q:  Why are your prices higher than other area wedding DJs?
A:  You could give 5 DJs the same gear, the same music, and put them in front of the same wedding guests and you would get 5 drastically different outcomes.  Not every wedding DJ is cut from the same cloth.  If the most important thing about your wedding is getting the cheapest vendors – then we are clearly not the right choice. If however, you’ve seen bad DJs or want to avoid wedding day disasters, then the price is not what you are most afraid of at your wedding.  

One of my couples came up to us at the end of their wedding just recently and said “we’ve been to so many other weddings and so have our guests, but we’ve never experienced something this amazing before”. We are not your typical DJ or run-of-the-mill lighting company. We are passionate about the success of your wedding. Shouldn’t you be when deciding who will be entertaining your guests at your wedding?

We have the experience and have earned our reputation as the “GO TO” Wedding DJs and Lighting Experts in the area. Read our online reviews – you will get a great sense of the value our past couples put on the services we provided them. We are proud of what we’ve evolved into, it’s reputation among both past couples, and local wedding vendors.

One of the reasons you checked us out was because of the glowing reviews we have online. Even at our price point (which is well above the average), our past clients can’t believe the value they get compared to ordinary wedding vendors.  Ready to talk further about what we can do for you?

Q:  When is the final balance due?   
A:  Ten days prior to your event.  You can pay by check, cash, Paypal or credit card through our online portal (Honeybook).

Q:  Our JP says they talk loud, do we need microphones for our ceremony?  
A:  Unless you have less than 30 guests, we highly recommend utilizing our dedicated ceremony system. We can provide both music playback and multiple wireless microphones so everyone can hear the emotion as you exchange vows. Other DJs think they can cover a ceremony with 1 microphone, but that just isn’t acoustically feasible.

Q:  What type of equipment do you use?  
A:  Each of our DJ’s uses nothing but quality professional-grade disc jockey equipment.  Although each of us has a slightly different taste in equipment – rest assured, your event will be a success and the proper equipment will be used for your size and style of event.  We will always have a wireless microphone for use during speeches or announcements as necessary. We have all the necessary gear to perform at your wedding – you do not need to arrange for any gear rental for our DJs. For those of you who are gear techies – LEARN MORE HERE

Q:  Do you have backup equipment?  
A:  We carry a complete array of backup equipment with us for all events.  We also always have 2 music sources (laptops) running at all times so you will never have to wait for us to “reboot” or setup another laptop in the middle of your first dance. For those of you who are gear techies – LEARN MORE HERE

Q:  Do you have backup disc jockeys?  
A:  We have a complete staff of DJ’s available in case of illness/emergency so that the success of your event will never be compromised.

Q:  Do you take breaks?  
A:  This the advantage of DJs over bands. DJs do not need to take a break other than maybe the meal in another room (if the venue requires it) or to use the restroom. There should never be a break in the music because the DJ is on a “break”

Q:  Do we need to provide our DJ with a table?  
A:  Most of us set up on the provided banquet table from your venue. If you want, we can bring our own setup table and linen. Just let us know ahead of time so we are prepared.

Q:  Do you need to Tip your DJ or provide a meal for them? 
A:  There is no need to tip your DJ, but it is appreciated if you feel we’ve gone above and beyond for you. It is typical to feed all your wedding vendors, but just let us know if that is not possible so we cnamake alternative plans to feed ourselves that day.

Q:  Will you consume alcohol or smoke?
A:  Our staff will not consume alcohol nor will they be taking smoke breaks at your wedding.

Q:  Do you display a company banner or sign at our wedding?
A:  No. We are not there to promote ourselves. Our system and setup are designed to blend into your wedding decor, not stand out.

Q:  Do you charge for mileage or setup/breakdown?
A:  No. Any travel fee will be stipulated on your proposal. It’s rare that we need to assert a travel fee or for overnight accommodations. We only charge for performance time and do not charge fees for setup or breakdown times.

Q:  What do you wear?
A:  Our DJs and staff wear formal wear or suit and a button-down shirt for assistants, light technicians or photo booth attendants so we blend in with guests and we don’t stand out (no flashy sparkly vests).

Q:  Do you charge for overtime?
A:  The performance times are stipulated on your proposal. Any additional performance time or photo booth run time will be billed at the rate noted on your proposal.

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